BUDGET INSURANCE AND RENEW-IT GROUP deserve each other

Greetings Peter

Thanks for this wonderful platform that allows us to share our frustrations and register our discontent about all the terrible service we continue to get from the companies we waste our money on. Allow me to detail my frustrations below :

On the 18th of March i was involved in an accident and had to register a claim with my insurer with all the necessary details pertaining to the accident. Initially there were matters of material significance that had to ironed out pertaining the disclosure on the part of the consultant who sold me the deal, all the nitty gritties and stuff. Finally the claim got finalized after what felt like a decade (i am all for adherence so i kind of understood even though there was no continued emphatic communication from them). After that my car was towed and taken to RENEW-IT, The authorized appointed repairer charged with doing repairs to my car. What followed hereafter is nothing but bad service and nothing else, let me further narrate the pathetic service i got, Car went for repairs , after a week or so, the repairs stopped and apparently now due to unseen damages which were not detected (seen) upon the initial assessment and as a result the insurer had to re-approve (something of that sort), kindly note that i am the one calling and wasting time to discover these facts, cool, a very helpful Manager by the Name of Megan intervenes again (she did intervene somewhere along the line and my issues then got sorted). Second approval gets done , i wait for all this episode to unfold then i plead with RENEW IT to expedite the process, a lady called Adri is the appointed person to facilitate all the communication with me, Okay cool they do not meet my expected date of the 26th of April and Adri commits to the following week (4th of april 2018, though vague to leave a room for another disappointment...i note such). The week comes and next thing i monitor the progress of my repairs on the website i notice that the repairs have been stopped (with a flag titled speedbump), apparently Budget has to again approve additional repairs only then will the repair continue. I then write a long email to both Budget and Renew-it demanding answers. ADRI furnishes me with all the necessary information, documents details what is being repaired, costs and apologizes but arg. Cool..A lady from Budget calls me, did not get her name...call date and time (3rd may 2019...14:37 and 14:59). Now this lady knows so much that she spends her time ""educating"" me and interjecting my assertions , very subtle arrogance is displayed here , apparently she was calling from the Director`s office (laughs but fine)...I get somehow ****ed of her irritatingly lack of her customer-centric approach, then i hang up...Friday, the 4th, i get no update...eish so sad hey. I wont not wish the BUDGET INSURANCE-RENEW-IT service even to my worst enemy. Thats the worst in the land. I would say to ADRI, i dont blame you dear, thats what happens when you work for arrogant organizations who profile customers and not commit to customer service. MEGAN the Manager from Telesure, i am beyond impressed with your service, You are a Star, even though i am unhappy, i wish they pass my compliments to you.

Best Regards Kagisho