VN
Vusi N
1 reviews | Active since Jul 2023
16 Jul 2023, 11:07
**** budget insurance and it’s baby clown tyre and rim cover🚫😡🚫😡🚫😡
Budget insurance diving and ducking about my tyre and rim cover damaged rim replacement. Budget insurance doesn’t wanna give me my car hire yet I’ve been paying.
Helpful (0)
Replies (9)0
Replies (9)
Budget Insurance's replyOfficial
16 Jul 2023, 11:15Good day Vusi Nkosi. We are disappointed to hear about your service experience. Please send us a private message with your contact number and either your policy or I.D. number so that we can get the correct team to be in contact with you.
Kind regards,
The Budget team
Budget Insurance's reply16 Jul 2023, 11:15
Official
Good day Vusi Nkosi. We are disappointed to hear about your service experience. Please send us a private message with your contact number and either your policy or I.D. number so that we can get the correct team to be in contact with you.
Kind regards,
The Budget team
VN
Vusi N's updateReviewer Update
16 Jul 2023, 12:35This month I made it frankly that I’m not gonna pay my premium until Budget fix this mess. It’s *** 083. And I’m not gonna pay it. If it needs me to kiss my goodbyes to Budget then be it!!!!
VN
Vusi N's update16 Jul 2023, 12:35
Reviewer Update
This month I made it frankly that I’m not gonna pay my premium until Budget fix this mess. It’s *** 083. And I’m not gonna pay it. If it needs me to kiss my goodbyes to Budget then be it!!!!
Budget Insurance's replyOfficial
16 Jul 2023, 12:39Thank you for providing us with your information. We will have it escalated for you and the correct department call you back with feedback. ^KH
Budget Insurance's reply16 Jul 2023, 12:39
Official
Thank you for providing us with your information. We will have it escalated for you and the correct department call you back with feedback. ^KH
VN
Calvin Heerman |
Internal Dispute Resolution Consultant
Customer Experience Enablement
Vusi N's updateReviewer Update
16 Jul 2023, 13:41Dear Mr. Nkosi,
We acknowledge with thanks receipt of your complaint relating to claim number ***.
Kindly note that we have been unable to reach you telephonically to discuss the claim dispute. Please advise on a suitable time to contact you or kindly provide an alternate contact number.
We are fully committed to ensuring a fair; transparent and prompt review of your complaint. We are devoted in guaranteeing continued provision of the highest standard of complaints resolution.
Kindly note that your complaint has been allocated to myself; I undertake to provide you with a full written response within ten working days of receipt of your complaint and final feedback can be expected on the 27 July 2023
You will receive an email containing a survey link, please feel free to complete the survey in regards to our interaction.
Please direct all correspondence to ***
Kind regards
Calvin Heerman |
Internal Dispute Resolution Consultant
Customer Experience Enablement
Telephone: ***
I tried to call the number back but I couldn’t get any answer!!!!
I tried to call the number back but I couldn’t get any answer!!!!
VN
Vusi N's update16 Jul 2023, 13:41
Reviewer Update
Dear Mr. Nkosi,
We acknowledge with thanks receipt of your complaint relating to claim number ***.
Kindly note that we have been unable to reach you telephonically to discuss the claim dispute. Please advise on a suitable time to contact you or kindly provide an alternate contact number.
We are fully committed to ensuring a fair; transparent and prompt review of your complaint. We are devoted in guaranteeing continued provision of the highest standard of complaints resolution.
Kindly note that your complaint has been allocated to myself; I undertake to provide you with a full written response within ten working days of receipt of your complaint and final feedback can be expected on the 27 July 2023
You will receive an email containing a survey link, please feel free to complete the survey in regards to our interaction.
Please direct all correspondence to ***
Kind regards
Calvin Heerman |
Internal Dispute Resolution Consultant
Customer Experience Enablement
Telephone: ***
I tried to call the number back but I couldn’t get any answer!!!!
I tried to call the number back but I couldn’t get any answer!!!!
VN
Vusi N's updateReviewer Update
16 Jul 2023, 13:50-----Original Message-----
From: "***" <***>
Sent: Wednesday, 22 March, 2023 14:20
To: ***
Subject: RE: Claim no. ***/3 receipts
From: "***" <***>
Sent: Wednesday, 22 March, 2023 14:20
To: ***
Subject: RE: Claim no. ***/3 receipts
-----Original Message-----
From: "***" <***>
Sent: Thursday, 16 March, 2023 16:41
To: ***
Subject: FW: RE: Claim no. ***/3
From: "***" <***>
Sent: Thursday, 16 March, 2023 16:41
To: ***
Subject: FW: RE: Claim no. ***/3
-----Original Message-----
From: "***" <***>
Sent: Thursday, 16 March, 2023 16:31
To: ***
Subject: RE: Claim no. ***/3
From: "***" <***>
Sent: Thursday, 16 March, 2023 16:31
To: ***
Subject: RE: Claim no. ***/3
Good day Livhu
Please kindly receive the attached receipts. This is the situation; I’ve been fixing the rim issues because I completely forgot that I was subscribed with tyre and rim. Another situation obvious when the rim cracked the shocks were tampered with. So either budget or tyre and rim has to meet me halfway. There’s no ways I can source the shocks on my own. The issue of pics. I don’t have any pics. But I can take pics of the threads.
Regards
Vusi Nkosi
Cell ***
Email ***
I’ve been communicating with these people for the longest time. But no assistance at all
VN
Vusi N's update16 Jul 2023, 13:50
Reviewer Update
-----Original Message-----
From: "***" <***>
Sent: Wednesday, 22 March, 2023 14:20
To: ***
Subject: RE: Claim no. ***/3 receipts
From: "***" <***>
Sent: Wednesday, 22 March, 2023 14:20
To: ***
Subject: RE: Claim no. ***/3 receipts
-----Original Message-----
From: "***" <***>
Sent: Thursday, 16 March, 2023 16:41
To: ***
Subject: FW: RE: Claim no. ***/3
From: "***" <***>
Sent: Thursday, 16 March, 2023 16:41
To: ***
Subject: FW: RE: Claim no. ***/3
-----Original Message-----
From: "***" <***>
Sent: Thursday, 16 March, 2023 16:31
To: ***
Subject: RE: Claim no. ***/3
From: "***" <***>
Sent: Thursday, 16 March, 2023 16:31
To: ***
Subject: RE: Claim no. ***/3
Good day Livhu
Please kindly receive the attached receipts. This is the situation; I’ve been fixing the rim issues because I completely forgot that I was subscribed with tyre and rim. Another situation obvious when the rim cracked the shocks were tampered with. So either budget or tyre and rim has to meet me halfway. There’s no ways I can source the shocks on my own. The issue of pics. I don’t have any pics. But I can take pics of the threads.
Regards
Vusi Nkosi
Cell ***
Email ***
I’ve been communicating with these people for the longest time. But no assistance at all
VN
Vusi N's updateReviewer Update
16 Jul 2023, 13:52- (1)
(261)
Add Folder
RE: ***MR V NKOSIFrom: | *** <***>
Sent: | Fri, 21 Apr, 2023 at 14:51
To: | Nobuhle Celeimage001.png (23.4 KB)CBF7BAF0-55C9-44A0-8260-BB43AB456B8A.jpeg (6 MB)1BB7FA19-520F-4CD0-8D14-7349A89A***C.jpeg (6.2 MB)8414D5A2-0DCA-4B17-BEC7-91B343D1A73E.jpeg (5 MB)– Download all
-----Original Message-----
From: "Nobuhle Cele" <***>
Sent: Friday, 21 April, 2023 14:49
To: "***" <***>
Subject: ***MR V NKOSI
Kind regards, Nobuhle CeleConsultant : ClaimsTel: *** Ext: 50278 www.budgetinsurance.co.za
Sent: | Fri, 21 Apr, 2023 at 14:51
To: | Nobuhle Celeimage001.png (23.4 KB)CBF7BAF0-55C9-44A0-8260-BB43AB456B8A.jpeg (6 MB)1BB7FA19-520F-4CD0-8D14-7349A89A***C.jpeg (6.2 MB)8414D5A2-0DCA-4B17-BEC7-91B343D1A73E.jpeg (5 MB)– Download all
-----Original Message-----
From: "Nobuhle Cele" <***>
Sent: Friday, 21 April, 2023 14:49
To: "***" <***>
Subject: ***MR V NKOSI
Kind regards, Nobuhle CeleConsultant : ClaimsTel: *** Ext: 50278 www.budgetinsurance.co.za
VN
Vusi N's update16 Jul 2023, 13:52
Reviewer Update
- (1)
(261)
Add Folder
RE: ***MR V NKOSIFrom: | *** <***>
Sent: | Fri, 21 Apr, 2023 at 14:51
To: | Nobuhle Celeimage001.png (23.4 KB)CBF7BAF0-55C9-44A0-8260-BB43AB456B8A.jpeg (6 MB)1BB7FA19-520F-4CD0-8D14-7349A89A***C.jpeg (6.2 MB)8414D5A2-0DCA-4B17-BEC7-91B343D1A73E.jpeg (5 MB)– Download all
-----Original Message-----
From: "Nobuhle Cele" <***>
Sent: Friday, 21 April, 2023 14:49
To: "***" <***>
Subject: ***MR V NKOSI
Kind regards, Nobuhle CeleConsultant : ClaimsTel: *** Ext: 50278 www.budgetinsurance.co.za
Sent: | Fri, 21 Apr, 2023 at 14:51
To: | Nobuhle Celeimage001.png (23.4 KB)CBF7BAF0-55C9-44A0-8260-BB43AB456B8A.jpeg (6 MB)1BB7FA19-520F-4CD0-8D14-7349A89A***C.jpeg (6.2 MB)8414D5A2-0DCA-4B17-BEC7-91B343D1A73E.jpeg (5 MB)– Download all
-----Original Message-----
From: "Nobuhle Cele" <***>
Sent: Friday, 21 April, 2023 14:49
To: "***" <***>
Subject: ***MR V NKOSI
Kind regards, Nobuhle CeleConsultant : ClaimsTel: *** Ext: 50278 www.budgetinsurance.co.za
Budget Insurance's replyOfficial
16 Jul 2023, 14:36Hi Vusi Nkosi, we will include the above mentioned information in our escalation. We will arrang for our team to provide you with assistance as soon as possible. ^KH
Budget Insurance's reply16 Jul 2023, 14:36
Official
Hi Vusi Nkosi, we will include the above mentioned information in our escalation. We will arrang for our team to provide you with assistance as soon as possible. ^KH
VN
Vusi N's updateReviewer Update
16 Jul 2023, 14:45They always say this. Escalation to more escalation.
VN
Vusi N's update16 Jul 2023, 14:45
Reviewer Update
They always say this. Escalation to more escalation.
Budget Insurance's replyOfficial
17 Jul 2023, 08:04Hi Vusi, That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in contact with you to discuss your concerns. Kind Regards, The Budget Team
Budget Insurance's reply17 Jul 2023, 08:04
Official
Hi Vusi, That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in contact with you to discuss your concerns. Kind Regards, The Budget Team