VG
Veronica G

1 reviews | Active since Apr 2015

08 Aug 2023, 09:35

Budget Insurance

I sent and email to the Policy department on the 02/08/2023, with no reply to the email.

This morning a lady phoned me from Budget Insurance. Without ready my correspondence, wanting to assist me. She then provided me with an email address to send her the email, which bounced. After explaining what I would like, she told me this is not for her department. I requested that an email be send to me, and this person rep**** to me that they are a paperless company - WOW since when do you send a email on paper!!!

The most irritating this was that this person was so unprofessional and calling me dear the whole time. Really pooooooor!!!!!

My issue is still not sort - No reply to my email and the email bounced.

DO NOT CALL ME!!! - send me a response to my email of 02/08/2023.

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Replies (3)
Budget Insurance
Budget Insurance's reply08 Aug 2023, 09:36
Official
Hi Veronica, That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in contact with you to discuss your concerns. Kind Regards, The Budget Team
VG
Veronica G's update08 Aug 2023, 10:24
Reviewer Update
What is more concerning is that I just received and email saying that I have requested and amendment on the policy. I DID NOT ASK FOR ANY AMENDMENTS!!!!!! CAN you read the email I sent? I requested in the email that you please run the debit order for R135.86 again as it did not go through my bank. Why is it so hard to get good customer services these days?? Please send me and email to confirm that the debit order has been processed.
Budget Insurance
Budget Insurance's reply08 Aug 2023, 11:00
Official
Hi Veronica, 

We have forwarded the matter to the relevant department to assist.

Kind Regards, 
The Budget Team