Budget insurance 3rd party claim

On the 5th December 2018 I was in an accident with one of their clients. She admitted that she made a mistake. My vehicle was transported to monument panel beaters in krugersdorp. On the 10th December 2018 budget insurance asked for documents which I had to collect and was sent through to them via the panel beaters namely Monument Panel beaters. On the 14th December 2018 I was notified that budget insurance was collecting my vehicle to go to Pamona Yard for assessment. I requested they send an assessor out to the.mentioned panel beaters as I could not find any info of such centre and was suspicious of where my vehicle would end up. On the 2 January 2019 miss Koketso Rapola whom I was in contact with from day one concerning my case threatened that should I not release my vehicle they will close the case. On the 14th January 2019 I was contacted by the panel beaters concerning my vehicle repairs as they are registered to perform work for Budget. With the assistance of the panel beaters it was agreed that on the 20th January 2019 an assessor would go out and assess the damage, and that by the 25th I should have a result concerning my claim. On the 27th January 2019 i managed and got hold of Cynthia Maseko. After an intense conversation with her she informed me they are waiting for documents from me. I informed her that all the requested documents by Miss Koketso Rapola where sent through in December 2018. I was then asked to re submit the documents and that there are other documents required. On the 30th January 2019 Mrs Cynthia Maseko acknowledged sharing had received all documentation via her own e mail. I have been without a vehicle since 5th December2018 till to date. This claim is costing me a fortune for alternative transportation due to the poor service of budget insurance. I was not even given a courtesy vehicle for the time I am waiting for my vehicle. I spent the whole December 2018 begging other people for transportation. Up to now nobody has contacted me concerning the progress of my claim. And by when I should expect my vehicle to be repaired.