1 reviews | Active since Jul 2010
BUDGET INSTALLS TRACKER AND DOESNT CANCEL IT ON TERMINATION
<p>I added a polo vivo to my budget insurance in January. They offered my tracker and i accepted. They arranged with Tracker to install same. I have cancelled my insurance policy since. I have now received an account from tracker for R 200.00. Surely since budget arranged the installation with them, they were supposed arraneg that the tracker be removed and that same was cancelled because i have had no dealings with tracker and did not enter any agreement with tracker, except when they contacted me to arrange a suitable time to install the tracker. I expect budget to sort this out before approaching the Ombudsman.</p>
We acknowledge receipt of your complaint.
Kindly be advised that although the payment for the tracking device was included in your premium in order for you to qualify for the discounted rate; the monies paid towards the device is a completely different contract which is fixed for a period of 2 years.
Therefore; if you cancel the policy or if your vehicle is written off; the payment for the device is still required until the 2 year period has ended.
We shall request the sales call in the interim and revert accordingly in terms of what was communicated to you at the time.
Trust you will find the above in order.
Kind Regards
The Budget Team
We acknowledge receipt of your complaint.
Kindly be advised that although the payment for the tracking device was included in your premium in order for you to qualify for the discounted rate; the monies paid towards the device is a completely different contract which is fixed for a period of 2 years.
Therefore; if you cancel the policy or if your vehicle is written off; the payment for the device is still required until the 2 year period has ended.
We shall request the sales call in the interim and revert accordingly in terms of what was communicated to you at the time.
Trust you will find the above in order.
Kind Regards
The Budget Team
We have now received the cancellation call.
We can confirm that Mr Roberts; the policy holder; was informed that the tracking device payments would still be deducted separately once the policy is cancelled.
As previously advised, that it is a fixed 2 year contract and Netstar will continue to debit the account until the said period.
Trust you will find the above in order.
Kind Regards
The Budget Team
We have now received the cancellation call.
We can confirm that Mr Roberts; the policy holder; was informed that the tracking device payments would still be deducted separately once the policy is cancelled.
As previously advised, that it is a fixed 2 year contract and Netstar will continue to debit the account until the said period.
Trust you will find the above in order.
Kind Regards
The Budget Team