MF
Mandla F

1 reviews | Active since Sept 2013

12 Feb 2018, 12:58

Budget Increased my premiums for working close to work.

I moved from Pretoria (which is considered a high risk area) to Midrand (considered a low risk area compared to Pretoria), and when I informed Budget Insurance to change my address/residential area I was told that my premiums will increase, I really don't understand why budgets will increase my premiums for moving to a low risk area and close to work (I use to travel 80+ kilometers from work to Pretoria and I now travel less than 25 kilometers) despite all this Budget Insurance increased my premiums. I really fail to understand why they will do this.

Last year around December Budget Insurance increased my Premiums, Excess and Wheel-screen glass Excess even when I didn't claim and my vehicle's value is depreciating. All they want is just money, they always find a reason to increase premiums(fail to understand why you will increase Premiums, Excess and Wheel-screen glass Excess all at the sometime).daytime *******.

0
Replies (2)
Budget Insurance
Budget Insurance's reply12 Feb 2018, 13:46
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

MF
Mandla F's update12 Feb 2018, 18:33
Reviewer Update
This company is de*****ing people (Budget Insurance), I complained about them increasing Premiums, Basic Excess and Wheel-screen glass Excess, and they called me informing me that they have reduced my premiums without anything being changed on my policy and I asked them to email me the revised policy with new premiums, when I opened the file I realized that they have changed my the Insured Value from Retail Value which is the highest value to Market Value, this was done without my consent, this is really disgusting, I assume they thought I would scrutinize my new policy. This is appalling and disgusting service from Budget Insurance, actually this is ***** and it is extremely revolting.