Budget - Horrible experience a number of times when trying to claim!

I have just tried to claim for a Garage Door Motor that packed up post load shedding issues.

I logged the claim as an emergency due to my family having to climb out the car and struggle with a garage door. Over a week and me calling it took to get a response.

They assigned a contractor that did not even troubleshoot to determine what may have caused the motor to stop working.

They report back to me that the motor is the incorrect one for my doors.

The motor has been working perfectly for many years, recently no sign of any problems it just stops responding to the remote.

Budget had no problems taking my money for years but when it comes to a claim there is always an excuse.

Disgusted!