Budget Home Insurance is a big ****!!!!!!!!!!

On Friday the 14th of January, I logged a claim with Budget Home Insurance with regards to a leak in my kitchen caused by the rain. My ceiling is currently open and the leak is coming directly for my down light. Firstly after logging the claim no one from budget got back to until I called them later in the day. I was them told the claim I logged online was incomplete, which makes no sense as at the end of the claim it said claim completed, I even took a screen shot with the ref number. I then got a call later telling me the assessors would call me in 2 hours and would come to my premises to check, did not receive a call, called them again to follow up, was told the assessor would be coming through. Around past 4 I received a call from the company who was appointed and was told that the assessor is only coming in on Monday, which also did not make sense as i was told they would come on Friday. Fast forward to Monday the guy came and checked and confirmed that there is a leak on the roof and they need to do water proofing and replace the ceiling in the kitchen. No call received from budget once again until I called this morning. This afternoon a lady by the name Nykita called me stating that they received the report and will not be accepting the claim as the damage is caused by poor maintenance, no other explanation. How am i supposed to maintain the rain and the damage it causes? This is bull ****, firstly I have only had this property since last year March and when I took out the cover I was told I would be covered for damages caused by rain ect. I find this unfair and really unacceptable, they have the poorest customer services and don't give a damn about their clients. I am going to take this further. People must be very careful of budget home insurance as they are a bunch of ******** and are full of nonsense. I am most definitely going to cancel my insurance with them. THEY DON'T EVEN DESERVE 1 STAR.