Budget has the potential to be great, but certain staff members are not willing to ensure that customers are left with a clear understanding of what’s going on

Budget has the potential to be great, but certain staff members are not willing to ensure that customers are left with a clear understanding of what’s going on. Thank you to Bulelwa Peter who is one of the few exceptional customer consultants who went as far as contacting another department to ensure that I know exactly the progress on my claim and what are the next steps and the allocated timeframes for these steps. Bulelwa your service gave me hope that all is going to be well. Thank you.