Budget Fails to Honour Agreement on Policy Schedule

I have an agreement with Budget Insurance for my premiums to be paid on a certain date, the 25th. In Jan, Budget did not honour this agreement and only decided to try and debit my account on the 7th of Feb - which is NOT the agreed payment date as my policy schedule states. This is absolutely unacceptable and I have not received any answers or explanation as to why this happened. The call centre agents I have spoken to have not helped me in the least. Yesterday when I called, I was told the issue is being escalated to a manager, who would call me on the same day - no one called me or provided any feedback.

I am now looking to move to another insurer.