Budget Failed

I have been with budget insurance for over five years, never had a accident claim, of recent I was involved in an accident whereby two taxi drivers almost squashed my vehicle and I swerved onto the paving which hooked my vehicle causing damage under and by the bumper, I phoned budget, specifically asked to be sent to an assessment centre which is not far from my area because I’m pregnant and can’t go under the vehicle to take pictures, the consultant on the phone told me that it’s not necessary because they do everything on WhatsApp, I then uploaded the pictures on WhatsApps like they requested plus I got a call from a lady who said she is in charge of my claim ect informed her of the situation as well, I revived an email stating my claim won’t be paid reason being, damage can’t be assessed properly, how is that possible when budget is the one who asked for pictures and I did ask of an assessment centre, the other reason was my information might not correspond ect which is very concerning because your consultants capture the information not me. I can not risk my life by getting involved in an accident which will leave me stranded in a dangerous area like Dunoon by challenging taxi drivers, what about my safety. I don’t understand why fixing my car is such a mission or is budget just looking for a loophole not to pay the claim of a loyal customer with little to no accident history.