Budget extended warranty

I submitted a claim on 19th September 2024 for mechanical failure. My warranty claim was for gearbox components failure. The warranty covers both external and internal components. On the 09th October i received a report stating that my claim is rejected due to wear and tear. The assessor later said the report was just a procedure. During this process there was no communication or regular feedback. The assessor was always unavailable. I spend over an hour waiting on the line, still didnt receive any assistance. Customer service is pathetic and the company try by all means not to pay my claim. Budget extended warranty is the worst i ever experienced. My car is with the dealership for 4 weeks now. However, still no feedback from Budget.