Budget don't care about customers

As a Budget Insurance customer it's sad to say the service I have received past 20 months with my home contents claim was as bad as it can get. First their own assessor give them misleading information and took a year to sort out and they didn't even offer a sorry for the mistake. Secondly couple of items from original claims list was removed than they offered entry level replacement and not the same quality brand names as what they collected from me. The day you loose multiple items your battle starts. In the past year I had to resend the all documents 8 times in to different departments because they claim they haven't received it. Ever since you sent documents to different people and don't hear from them again. Last week I instructed legal action against them as it seems to be the only way to get fair outcome. In this 20 months I had many promises from your departments and therefore I think your service is the worst of all Insurance companies and it don't seem to worry Budget Insurance.