Budget & Digicall incompetence

As I write this I am still awaiting the claim to be completed. I am a tenant and my landlady wrote an email to budget about a water leak in the wall of the house (this was in February 2020) Budget did not respond. On 17 March water from that leak started pushing water up through the floor tiles. Another email sent from my landlady and copied to me which I then resent and emphasized the need for action. On the morning of 18 March a lady from budget called and we moved the claim forward. I was told that the consultant Nikita Souche would contact me no later than 20 March to confirm the claim. The leak detector people came out on 19 March and my landlady paid the excess invoice immediately. The plumber came, had to break the wall open and remove a toilet in order to get to the broken pipe which he repaired. He left telling me that a builder would come the next day to repair the wall and then he would return to re-plumb the toilet in. Well I waited for the builder all day Friday 20 March - heard nothing. Waited for the consultant to call - heard nothing. I called budget this morning and was told Nikita was not available but someone from the team would contact me. There was a call at 10:03 this morning which I answered but the call did not properly connect (I assume they did not just hang up which is what it appears happened.) I call budget again at 12:26 and get put through to the consultant Nikita who informs me she sent my information to Digicall to send the builder: I tried calling Digicall but after 10 minutes of being played music but not actually speaking to anyone I hung up. Budget has been very lax in this claim leaving me with a broken wall and toilet not working. There is no point asking to speak to management as they wont put you through and as I now sit very very frustrated with a half completed job I beg someone who can really sort out the problem to contact me. Digicall it seems is currently the hold up but at no time has the full process been explained to me either. For example the wall next to the broken wall has damp bubbles in the paint - will they fix this and is this the plumbers, builders or someone else needing to be contacted ? I await a call or email from someone who can properly assist me.