TM
Thomas M

1 reviews | Active since Jul 2010

03 Jul 2015, 11:05

Budget Dent & scratch just hogwash

After been a loyal customer with this company, convincing me to stay as my car will remain in good condition and I put through a claim only to be told that my car appear to have scratches in my front bumper therefore claim rejected.<br> <br> According to my view there are no scratches on the bumper its just how budget will do anything to reject a claim. If this is how they preach customer service, I guess they should stick to sponsoring perfect weddings than insuring the nation.<br> <br> Knowing all the companies linked to budget, they will never see me insuring anything with them for their reckless advertising only to trick the consumer.

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Replies (1)
Budget Insurance
Budget Insurance's reply03 Jul 2015, 11:57
Official
Hello mnisitm,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has attempted to reach you telephonically with no success.

In the interim the matter has been escalated on your behalf to the relevant department manager's.

We assure you that feedback and a possible resolution will be provided.

Please accept our sincere apologies for the inconvenience caused.

Kind Regards,


The Budget Insurance Team