Budget declined extension of car rental

I have a complain around decline of extension for car rental, I claimed on the 26 October, my claim was approved on the 03rd , and budget asked were will be convenient to fix my car, they indicated three places and I choose Jock’s Auto Panelbeaters as is near me, but to my surprise my car was taken to Re-new it in Sandton, which delayed the process (around 4 days) because Jock’s has to ask Budget for approval to fetch the car.

When the car arrived at Jock’s it was stripped out but the assessor didn’t have an eye that there radiator, water bottle and etc were damaged, on the 16th Nov, Jock’s logged additional parts request with assessor but the above was only approved after 23rd (7 days delayed), after I called budget, currently as we speak the panel beaters indicated that the estimated date to finalise the repairs is on the 10th Dec, as they haven't started with my car.

Budget declined car rental extension, I will like Budget Insurance to review the decline of car and extend it as I’m also still paying the monthly premium including car rental, again due to Covid-19 as I have underlying diseases, this put me in a risk to travel in public transport to and from work.

I do have e-mail correspondence between Jock’s and Budget additional assessment.

Budget delayed approval for additional parts, Budget assessor was not able to fully assess my car, Budget took my car to unagreed panelbeaters all this delayed the process, now Budget declined my extension for car rental.

Thanks to Budget for not updating me about progress on approval of additional parts.

Hellop Peter please help me.

Regards