MS
M S
1 reviews | Active since Feb 2016
16 Feb 2016, 16:21
Budget Declined Claim (Unsbtantiated Reason)
On the 15th of Jan 2016 i was in an MVA in which my vehicle was written off and insured by budget. My vehicle was purchased from the dealer in Sept 2015 and had passed all COR tests. After my accident budget claims my vehicle was not roadworthy without any substantiation. I have heard many stories like this about budget and never believed it, but i am victim to it. <br> <br> I am raising this to the complaints department and will be legally challenging budget via all necessary channels. <br> <br> Fellow South Africans PLEASE DO NOT USE BUDGET INSURANCE as they are a company that will not honor the basic reason for insurance.
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Budget Insurance's replyOfficial
17 Feb 2016, 14:09Hello MAsaib,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to acknowledge the matter,
We understand that the matter is already being attended to by the Internal Dispute Resolution Department who will review the merits of the matter independently along with customer relations.
Please allow us the opportunity to do so and we revert back to you as soon as possible.
Apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to acknowledge the matter,
We understand that the matter is already being attended to by the Internal Dispute Resolution Department who will review the merits of the matter independently along with customer relations.
Please allow us the opportunity to do so and we revert back to you as soon as possible.
Apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply17 Feb 2016, 14:09
Official
Hello MAsaib,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to acknowledge the matter,
We understand that the matter is already being attended to by the Internal Dispute Resolution Department who will review the merits of the matter independently along with customer relations.
Please allow us the opportunity to do so and we revert back to you as soon as possible.
Apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to acknowledge the matter,
We understand that the matter is already being attended to by the Internal Dispute Resolution Department who will review the merits of the matter independently along with customer relations.
Please allow us the opportunity to do so and we revert back to you as soon as possible.
Apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team