AR
Ainslie R

1 reviews | Active since Oct 2018

02 Sept 2020, 12:38

Budget customer service is non existent and they take your money whether you have insurance with them or not.

Budget is pathetic. I cancelled my mechanical warrenty in May, and had to email 4 times before they actually listened. Instead of cancelling the just kept moving my start date to a new month?? No, 2 months later, I'm being debited for a plan I don't have!! I had 5 different cancelation letters from these people and they're STILL taking my money. Dealing with them is honestly just painful and exhausting. A flipping pandemic on its own. Pathetic

0
Replies (2)
Budget Insurance
Budget Insurance's reply02 Sept 2020, 14:00
Official
Hi Ainslie, 

We acknowledge receipt of your complaint. 

We will be in contact with you to discuss your concerns. 

Kind Regards, 
The Budget Team
Budget Insurance
Budget Insurance's reply14 Sept 2020, 08:58
Official
Hi Ainslie,

Thank you for allowing us the opportunity to assist you with this.

We can confirm that the policy was cancelled and that a refund was processed for the deducted premium.

Please accept our apology for the inconvenience caused.

Regards,

The Budget Team