budget complaint

I cancelled my car insurance with budget in October 2023 due to an increase that I felt was too expensive for me to pay and I did that through email and even talked to one of their consultants to confirm the cancellation, but they continued to debit my account and send me from pillar to post in order for me to get a refund. I sent them a snapshot of my policy with the new insurer which also has a policy number so that if they wanted to confirm then it would be easier for them to do so. They choose to listen to their consultant who says I reversed my decision to cancel and even if I ask them to listen to the recording, they refuse to do that. I feel that these is daylight ******* since I had to pay 2 insurance companies on that month. I will never in the future refer anyone to take up any cover with budget insurance.