Budget Cancellation Nightmare

I cancelled my insurance policy with them with immediate effect, on which I had requested that the following month's payment be refunded to me. I did this via email as well as over the phone; I was then advised that it may take up to 10 business days for the money to reflect.

It's been well over 10 business days and I decide to call in, only to find out that the "refund" was never processed. My profile has been cancelled with immediate effect so I know that they blatantly did not process the refund.