Budget - Cancelation of claim

Having had a fender bender, I submitted a claim to budget on the 2nd March 2018, where I were asked to take the vehicle to an assessment centre - It were explained to the consultant that their is none in Alberton area, where he instructed me to mail him the quotations received. This were done the same day. Subsequently, I have received NO communications from Budget until the 10th March 2018 stating I have requested Budget not to proceed, followed by a mail on the 11th that they have received my claim outside of office hours and again on the 13th March. When I phoned in again today, I were informed that my claim have been closed due to them not being able to get hold of me. I have not requested any of the above, and Budget did not try to contact me telephonically or otherwise before closing the claim. Agent name is Mpho