Budget

I'm so so disappointed with this budget thing. I was hijacked on the 14th of Nov and I reported the incident and they did their investigation and I gave them all they want. They sent me an email why I didn't do an inspection I explained that I was struggling to do it online as they said it is done online and i bothered myself and call them reporting that im struggling to do it online and they told me that they requested the audio but I don't know where but I also asked them to also when the recoding to me. They didn't even mention anything about Glass fit the person who answered me when I was reporting that im struggling said I should just keep trying. Now the problem came they are asking me if why I didn't take the car to Glass fit whereas they said I should just keep trying, They took time to send me the recordings and they ended upstanding a collection of short brocken audios where I was still applying for their damn policy and they said that is all they have, they don't give me the one where I was reporting.