Budget bunch of ******

My car was hijacked on the 14th of April 2019, and recovered on a few hours after the hijacking took place. I have a car hire option and decided to take the car hire after the long weekend as i knew it was Easter holidays and didnt want the repair to delay. I than fetch the rental on the 25th of April 2019. I kept calling in regards to the progress of the claim and i feel budget was and is very unprofessional. I than was advised for will carry out the repairs. I called in the repairers and they said they haven't recieved my car which was two weeks ago. Claim was authorized on the 9th of May .Last week they sent email to say that my they required paper work from me.why would they email instead of calling as i dont have 24/7 access to my emails. I am now told that parts will take up to four weeks and that my car hire will be extended. I believe i gave budget reasonable time to get my things in order but im the one that must call them and chase after them. They ste quick to debit accounts but slow to action claims. You could learn a thing or two fro your competitors. This is the second time im experiencing problems with budget and now I've had enough with these ******.