Budget breaker and 1st hell

So my car broke down and I called budget insurance to tow the car back home so that I can get it fixed, however that began my nightmare. The agent captured my address wrong and the tow truck never arrived, so I received a message showing that 1st help would tow my car so after seeing a 1st hep car I went to him and he asked to see the message I received and he told me to call the tow truck driver and I did that after that I spoke to the agent on the phone told her I needed to get home to receive my daughter from school and I gave my car keys to the drive on scene and my car was only towed 11 hours later and 3 days later both 1st help and budget can't trace my keys and my business is suffering and all I asked was for them to open my car for me so that my mechanic can commence work and since the guy fled with my keys they should get a new locket and ignition so that I can get back in business.