Budget are ******

No happy , we moved and called budget to ensure that our furniture was covered in the event of any damages. EVENTually after a very long fight and insisting the listen to the recording of the conversation , they agreed to cover damages. Now they are want to give us a PURCHASE card that we can only use at certain places and not to pay us out for the damages. Two of the items have great sentimental value and one is actually an antique that was damaged. This CANNOT be replaced at any normal store so we ASKED to rather be paid out so we can choose where to go and maybe to even buy back the salvage items rather and pay the expensive price of having them restored by an antique dealer. This request is refused. This is ridiculous. We weer told that they want to collect the items and give us the purchase card. My mom is devastated as these items were given to her by her grandmother many moons ago. Also the salvage price is 50 % of the amount they give us for replacement. They will NOT allow us to deduct the salvage price from the payout , we must pay them that in cash. My mother is an old age pensioner and this is not possible , so she was then told to then remove it from the claim and repair it at her own cost . REALLY budget you are ******. Take a poor ladies money and then refuse to help. CROOOOOKS