Budget and Glasfit

You should stop using Glasfit as a service provider. I Made a claim on Friday the 29th of December and I was told Glasfit will call me in 15 minutes to make arrangements, they didn’t call instead I had to call them and they said they would call me back. Tuesday the 2nd Jan Glasfit-Bryanston gave me a brief call asking which window is damaged and promised to callback, I’ve been waiting till today. Since I actually pay my premium to budget and not Glasfit. Wednesday afternoon (the 3rd) I call budget and informed them about delays from this useless service provider. During the call I was still promised that Glasfit will call and I’ve been waiting since then. I think budget owe it to us to choose good service providers. I know you don’t fix cars but i pay my premium with the hope that you will act swiftly when I am involved in an incident. These bad service provides like Glasfit should be closely audited and replaced if it comes to that.