LM
Lundi M

1 reviews | Active since Jul 2024

12 Jul 2024, 12:36

BUDGET ****

Budget literally is taking advantage over me as a women. I have had home content premium over 4months and when my network switch had a failure and reported to their claim department my case was dismiss on the BASIS that they had source a quotation from and supplier , upon requesting for the quotation they was no such and was told telephonically to check the device price on TAKEALOT myself. They provided the model number of the device for my verification and when i checked it was not the same model nor even the brand. They proceeded to close the claim without asking for even a proof of purchase. When i called they said i should report to their claim department , i did that and yet over 2 days i have not receive a reply nor even a call from them. THIS INSURER IS REALLY A **** and you should mind signing up with them. i am sure they will reply quickly since i am writing on hello peter to clear their bad business strategy of making money from customer. My next stop is the insurance ombudsman to lay my compliant .

0
Replies (2)
Budget Insurance
Budget Insurance's reply12 Jul 2024, 12:37
Official
Hi Lundi,

We acknowledge receipt of your complaint. 

Our team will be in contact with you to discuss your concerns. 

Kind Regards, 
The Budget Insurance Team
LM
Lundi M's update12 Jul 2024, 12:42
Reviewer Update
You are quick to respond here but has denied to follow up with my numerous emails which shows the exact incompetence in your dealings with customers