Budged Insurance - Certain lackadaisical consultants

Good day friends

I'm aware that we must promote our local companies however, some are just making it a challenge to present good reviews.

My experiences with certain lackadaisical, *********** budget employees are as follows: Last week July 2022. My spouse phoned budget on my behalf regarding a claim on our motor warranty plant for gearbox repairs. The consultant wasn't willing to assist as I was supposed to give authorization first, fair enough!

The challenge is, we are with budget for four years now and I have already granted permission numerous times. Last week July 2022, I phoned again requesting authorization for my spouse and to my surprise, when my spouse phoned on the 4 August 2022, we found out that my spouse still doesn't have permission. After another call from me, I was again informed that permission was granted.

Regarding the mechanical warranty claim on the gearbox, we were informed that the insurance will pay out only a mere R4000-00 for a R60 000-00 plus quotation from the service provider or vendor. Upon enquiring from Budged employees as to why this was the case, I was informed that we were on a train which only pay out R4000-00.

My question is this; we are insured with Budget four years now, for this specific car and the mechanical warranty is an extension policy towards the same car. In two weeks, without fail, every consultant would ask, as a security question on their system, the name, make and registration of the vehicle, how then is it possible that they put us on a scheme which does not cover our car since they have all the relevant information about the car. Now we have to fork out money from our pockets as the service provider requires money from us, such incompetence is uncalled for.

Although this is my experience with Budget Insurance, each individual must decide for him or her self.