MN
Mpaballeng N
1 reviews | Active since Mar 2012
01 Dec 2015, 10:11
BREACH OF CONTRACT_UNRELIABLE!!!
I have logged a claim on 9/11/2015, Ziyanda (Claim admin). I was told telephonic that my claim was settled on the 26/11 (after calling daily). Today the monies paid by Budget Insurance still do not reflect on the account, and I still haven't received the Proof of Payment requested. I spoke to Monica this morning and she advised that I would get the proof of payment today before 9:00 am. I still haven't received anything? Why is there a run around, but u advertise that the claim process is hassle free and quick...? How much does it cost to send me a proof of payment you done on the 26th unless there is no payment done...? Instead I got an agreement of loss letter.
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Budget Insurance's replyOfficial
03 Dec 2015, 10:45Hello mpaballeng,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we thank you for bringing this matter to our attention.
We are pleased that the payment is reflecting in your account and that the requested information was sent to you, although it was sent late. The service failures will be investigate and address on an internal basis and we apologise for the inconvenience caused herein.
Kind regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we thank you for bringing this matter to our attention.
We are pleased that the payment is reflecting in your account and that the requested information was sent to you, although it was sent late. The service failures will be investigate and address on an internal basis and we apologise for the inconvenience caused herein.
Kind regards,
The Budget Insurance Team
Budget Insurance's reply03 Dec 2015, 10:45
Official
Hello mpaballeng,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we thank you for bringing this matter to our attention.
We are pleased that the payment is reflecting in your account and that the requested information was sent to you, although it was sent late. The service failures will be investigate and address on an internal basis and we apologise for the inconvenience caused herein.
Kind regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we thank you for bringing this matter to our attention.
We are pleased that the payment is reflecting in your account and that the requested information was sent to you, although it was sent late. The service failures will be investigate and address on an internal basis and we apologise for the inconvenience caused herein.
Kind regards,
The Budget Insurance Team