GN
GoneMaverick N
1 reviews | Active since Aug 2022
10 Dec 2025, 17:04
Botched debit order mandate switch
I only have two insurance products with Budget and about to add another one. I've informed them I'm changing banks, they've loaded SIX😲🙆🏽♀️ debit order mandates against my new account. ALL with wrong dates and some with wrong amounts.
I called on Friday to ask them to delete these incorrect mandates and was promised someone from activations would call, instead I have been called by 2 customer service people responding to an sms reply about the service received, and bombarded with sms to authorise 2 mandates that have wrong dates in them.
If these 6 mandates are not removed by Friday to upload the correct ones, I am cancelling all three products.
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Replies (2)
Budget Insurance's replyOfficial
10 Dec 2025, 17:12Hi GoneMaverick,
That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply10 Dec 2025, 17:12
Official
Hi GoneMaverick,
That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
GN
GoneMaverick N's updateReviewer Update
12 Dec 2025, 06:40Please cancel all the products I have with you effective immediately. If you deduct from my account, I will reverse the debit orders. I have done everything a client can to have this issue resolved. Thank you for your attention to the matter.
GN
GoneMaverick N's update12 Dec 2025, 06:40
Reviewer Update
Please cancel all the products I have with you effective immediately. If you deduct from my account, I will reverse the debit orders. I have done everything a client can to have this issue resolved. Thank you for your attention to the matter.