billed on the incorrect date causing

Hi , i recently joined budget insurance , i specifically requested the call agent who assisted to debit my account on the 20/03/2015. To my suprise my account was debited on the 02/03/2015 , my account did not have suffient funds therfore the 2 debit orders have bounced. I would like budget to refund me for the returned payment fees bcasue if the agent had follwed instyructions i wouldnt be owing 250.00 to my bank . Please can i get a refund urgently otherwise i will have to go to the ombudsman who can listen to the call recording