Beyond poor service

Budget Insurance: Value Added Products (VAP) team

Based my experience, they should get a zero rating for their lack of communication. I got a warranty plan with Budget (previously underwritten by Innovation Group). I do not seem to be getting anywhere with my claim even though this process started 3 months ago. Their lack of clear feedback is just a painful experience I’m even tired of their automated response “ we will reach out within 24 hours” ..why not respond to my email if your phones are too busy. There’s money involved here…I hate how they are quick to debit my account on a monthly basis but never respond to claim request. Sadly I have had to settle the repairer out of my own pocket with a view that I will get reimbursed by Budget but seems like they have other plans. The lack of response is just not good in the service industry