TM
Tinyiko M
1 reviews | Active since Mar 2026
10 Mar 2026, 14:40
Bad/poor service
They are unprofessional, very arrogant, no sense of urgency and not accountable
Helpful (0)
Replies (4)0
Replies (4)
Budget Insurance's replyOfficial
10 Mar 2026, 14:45Good day Tinyiko,
We sincerely apologize that you feel this way and would like to understand why.
Kindly provide us with more information so we can look into this for you.
Kind Regards,
The Budget Team.
We sincerely apologize that you feel this way and would like to understand why.
Kindly provide us with more information so we can look into this for you.
Kind Regards,
The Budget Team.
Budget Insurance's reply10 Mar 2026, 14:45
Official
Good day Tinyiko,
We sincerely apologize that you feel this way and would like to understand why.
Kindly provide us with more information so we can look into this for you.
Kind Regards,
The Budget Team.
We sincerely apologize that you feel this way and would like to understand why.
Kindly provide us with more information so we can look into this for you.
Kind Regards,
The Budget Team.
TM
Tinyiko M's updateReviewer Update
10 Mar 2026, 14:55 The reply appears to be an automated generic message that does not address the concerns I raised. If you refer to my records using my name, ID number, or policy number, you will be able to retrieve the full history of my previous complaints, calls, and email correspondence on this matter.I kindly request that the matter be reviewed accordingly and that I receive a response that addresses the specific issues previously raised.
TM
Tinyiko M's update10 Mar 2026, 14:55
Reviewer Update
The reply appears to be an automated generic message that does not address the concerns I raised. If you refer to my records using my name, ID number, or policy number, you will be able to retrieve the full history of my previous complaints, calls, and email correspondence on this matter.I kindly request that the matter be reviewed accordingly and that I receive a response that addresses the specific issues previously raised.
Budget Insurance's replyOfficial
10 Mar 2026, 16:15We want to be certain so we can ensure that your complaint reaches the correct department.
If this is regarding your claim, we note that the matter was closed by our internal dispute resolution department and referred to the NFO.
If this is regarding another matter, kindly advise so we can assist you.
Kind Regards,
The Budget Team.
If this is regarding your claim, we note that the matter was closed by our internal dispute resolution department and referred to the NFO.
If this is regarding another matter, kindly advise so we can assist you.
Kind Regards,
The Budget Team.
Budget Insurance's reply10 Mar 2026, 16:15
Official
We want to be certain so we can ensure that your complaint reaches the correct department.
If this is regarding your claim, we note that the matter was closed by our internal dispute resolution department and referred to the NFO.
If this is regarding another matter, kindly advise so we can assist you.
Kind Regards,
The Budget Team.
If this is regarding your claim, we note that the matter was closed by our internal dispute resolution department and referred to the NFO.
If this is regarding another matter, kindly advise so we can assist you.
Kind Regards,
The Budget Team.
TM
Tinyiko M's updateReviewer Update
10 Mar 2026, 16:29It is for this reason that I find the handling of this matter both unprofessional and dismissive. Your dispute department closed the case, yet I would like to understand the basis on which that decision was made.
Is there any record indicating that the dispute department followed up with me before closing the case to confirm whether the repairs were completed satisfactorily?
Was there any independent inspection of my vehicle in December before the handover was done?
To my knowledge, none of these steps were taken.I am extremely frustrated with the continuous back-and-forth of taking the vehicle to the panel beater and receiving it back without the issues being properly resolved. It feels as though this process has turned into a cycle of returning the vehicle repeatedly without a permanent solution.I request that this matter be properly reviewed and that a clear way forward be provided to resolve the outstanding issues with my vehicle once and for all.
I wish someone with more experience can inspect my car and provide you with a comprehensive report.
Is there any record indicating that the dispute department followed up with me before closing the case to confirm whether the repairs were completed satisfactorily?
Was there any independent inspection of my vehicle in December before the handover was done?
To my knowledge, none of these steps were taken.I am extremely frustrated with the continuous back-and-forth of taking the vehicle to the panel beater and receiving it back without the issues being properly resolved. It feels as though this process has turned into a cycle of returning the vehicle repeatedly without a permanent solution.I request that this matter be properly reviewed and that a clear way forward be provided to resolve the outstanding issues with my vehicle once and for all.
I wish someone with more experience can inspect my car and provide you with a comprehensive report.
TM
Tinyiko M's update10 Mar 2026, 16:29
Reviewer Update
It is for this reason that I find the handling of this matter both unprofessional and dismissive. Your dispute department closed the case, yet I would like to understand the basis on which that decision was made.
Is there any record indicating that the dispute department followed up with me before closing the case to confirm whether the repairs were completed satisfactorily?
Was there any independent inspection of my vehicle in December before the handover was done?
To my knowledge, none of these steps were taken.I am extremely frustrated with the continuous back-and-forth of taking the vehicle to the panel beater and receiving it back without the issues being properly resolved. It feels as though this process has turned into a cycle of returning the vehicle repeatedly without a permanent solution.I request that this matter be properly reviewed and that a clear way forward be provided to resolve the outstanding issues with my vehicle once and for all.
I wish someone with more experience can inspect my car and provide you with a comprehensive report.
Is there any record indicating that the dispute department followed up with me before closing the case to confirm whether the repairs were completed satisfactorily?
Was there any independent inspection of my vehicle in December before the handover was done?
To my knowledge, none of these steps were taken.I am extremely frustrated with the continuous back-and-forth of taking the vehicle to the panel beater and receiving it back without the issues being properly resolved. It feels as though this process has turned into a cycle of returning the vehicle repeatedly without a permanent solution.I request that this matter be properly reviewed and that a clear way forward be provided to resolve the outstanding issues with my vehicle once and for all.
I wish someone with more experience can inspect my car and provide you with a comprehensive report.