Bad to worse

Getting tired of slack/no service from this lot. Recently had to pay for towing since Budgets online numbers apparently don't work or something. Was asked by one of their consultants "which number did you phone?"....and told him numerous times that it was the 24hr emergency number (with the yellow back ground) ON THEIR WEBSITE.....He apparently wanted the EXACT digits I entered and I had to try and get through to him that it was the aforementioned number.

Anyway....After enough effort I was able to get a case started with them to look into what happened. I was contacted by the Towing service that works for Budget and I had to send a call log and a copy of the towing receipt. I was phoned a short while ago by the Towing service and the lady said their insurance gave the go-ahead to pay back R900 (of the original R1200.00). I mentioned that the person who ended up paying for the towing (due to Budgets side not answering the calls properly) would prefer to get the full amount back. The lady said that the R900 was approved for now and the rest might be returned once the issue was resolved.

I have emailed Budget for follow up info 6/7 days ago but have had absolutely no feedback. They are VERY capable when it comes to phoning people at all hours and doing sales pitches. If you don't want to sort out problems fast then don't sell people insurance....rather tell them up front that you would rather take the monthly payment and they can expect rotten service.

If this doesn't get a favourable response from them, we will be cancelling and finding another Insurer.