Bad things happens to good 15 years of being acustomer, will you be happy to wait for a year to have your home contents replaced.

I have a unsettled claim now for 11 months after the claim was originally been approved 4 months later the team leader decided the settlement too high and got a in-house assessor to decide on cost which was than cut by 70% of original offer and some items not even mentioned on offer anymore. I than logged 2 complains with no feedback received than I received on 5th of September 2023 a mail saying we will contact you which to date never happened no phone call or email after 5 th September. In December 2023 I sent a email to the resolution department which is powered by Telesure and received a call on 18 th January 2024 saying they will handle the matter the following week. To date no feedback from they too and plenty of unanswered mails and phone messages I left. But than I registered my claim in March 2023 from that very same month to date my monthly premiums went up by 25% per month. Exciting to be a Budget customer.