Bad Service on Warranty Claim

Bad Service with No feedback on a warranty claim since 2nd July 2025 to date - no feedback from Simangele Hlela. They keep saying they called but there is no missed calls from my side. I resent the initial information which i sent when i registered the claim. I sent an email to the dispute department after the claim was rejected because of outstanding information. I resent the information again on the 22nd and 30th of July.

The dispute department advised that Simangele Hlela would call me that was Last week Monday and I have not received any feedback to date from them.