Bad Service From internal dispute

Very bad experience with so called internal dispute. I am still not happy with the result. I asked Tshepo to send me our last recording despite that I asked him to send all recordings from onboarding. I still do not understand a person of his calibre when he failed to read a vehicle was used without my consent. He also admitted that my contract had an error that was done by the person who crafted my contract. Also I think he is the last person to tell me about fare paying passengers as if he himself is immune from lift clubs. Since when is that regarded as business for interest sake You? He closed internal dispute but I won't end there I'll continue rating you 1 star until someone respond. I wanted all recordings from onboarding till the recent one. I still maintain that a contract that was issued was wrong. How can a legal literate person fail to tell when a simple contract is wrong because of one word that changed the whole understanding? I won't keep quite unfortunately