Bad service from insurance and panelbeater .

I had an accident on the 02/02/2020 and I called budget insurance on the 03/02/2020 and told them that I cannot drive the car and . They told me to take my car to Roodepoort for assessment I had to drive the car there even the condition was not good for driving . they did no give me the quotation for the car and they kept quiet .I called the insurance on the 10th because they did not send the tow truck to fetch the car. after the call they send the tow truck and told me that my car will be fixed by FLEET SOLUTIONS and they gave me their number *** . The beginning of March I started to do a follow up with the insurance ,I use to communicate with Phillip and the respond was slow . I had to take leave and do follow up on them ,I was absent three time from work going to the panel beaters there was no feedback I get from my insurance, I had to do follow up on my own .It was work on the 12March when I call I was told they took the reem to be fixed to Roodepoort . On the 25th I went to the panel beaters crying that I want my car because it was a day before lockdown and cause a scene in the office. The CEO Alfred called me in the office then I narrated the story .and he said for the inconvenience will minus r1000.00 from my access .On the same day the reem was delivered and was told they send me pictures of the new reem .On the 26th they took the car for wheel alignment to Roodepoort only to find that there is a problem and they need to Oder parts. Alfred called to tell me that they cannot Oder parts because is lockdown .Alfred the ask me if I can wait for the car after lockdown so that they can Oder parts then I agreed . After they opened for the panel beaters to open during lock down I was called by the panel beaters to send proof that I am an essential worker and they kept quiet .then I emailed on the 05/05/2020 that I did not receive any feedback since I emailed proof that I am essential. There was no respond then I called to speak to the CEO ON THE 06/05/2020 and asked the receptionist to ask the CEO to call .On the same day I was called by SPHELELE and said the CEO is in the meeting , he then told me that he is waiting for the parts from Honda. I called again on the 19th and spoke to SPHELELE and said is still waiting for the part from Honda .I called again on the 25/05/2020th SPHELELE said is still waiting for the parts .On 26/05/202 I was called by SEAN from *** said is from HONDA THE GLEN and he is waiting for the parts to be delivered on Thursday or Friday My insurance has failed me because I was doing my own follow up the last time they contacted me is when they send me the number and the name of the panel beater .They did not give me the quotation I don't know what they fixing . I pay my insurance without fail .Even now they cannot give a report of my car they don't know what is happening .As a customer i was not treated right they id not represent me. I WILL REALY APRECIATE YOUR HELP . My registration is HD56sb56