Bad service from claims department and finance department

On the 4th December 2017 i lodged a claim for my car n explained that i wont have access n we agreed to settle. I was told the money will be settled in 3 days n everytime i call im told they will settle after 3 days. This is 16 working days n my car is still stranded. Im fed up with Budget insurance thinking that im paying a lot of money fot both my car. I have been told about BAD service at Budget when claiming.

I use my money to follow up n this is unacceptable. On the 23rd of December 2017 i asked to be transfered to the manager n the consultant said he has written a message to the manager n the manager will call me. Im still waiting. BAD BAD BAD service from Budget.

I have been paying for the last 8 years without claim except for windscreen but now i paid my money in vain. Bad, bad service from budget. Im fed up n demand to be called now or else this wont end well. I use my airtime over n over again for feeddback.