bad service from budget ******* insurance

I reported a claim with Budget Insurance on behalf of my father as all correspondence were directed to me,They sent a technician to go an assess the fridge at home who phoned his boss and he advise him to bring the fridge with them.After few days i got a call where they say the Fridge was very old and it cannot be fixed and it was tempered with .I disputed that immediately and i even asked that what has happened in between when the period when the fridge was taken and it was their word against us.What happened when those people were working on it.If it was very old cannot be fixed why did they take it ? They refused to settle the claim and i refused immediately and they sent them a report from my technician and after some few days they claim that they got a second opinion and confirmed that it was an old fridge and that the damage was not caused by power outage which was not true but a strategy not to settle the claim.They collect premiums and and ridiculious outcomes are given regarding claims.They bring a lot of issues from the policy contract and why did they capture the claim if it was not covered.Why did they take the fridge in the beggining and what happened all this time when thay took the Fridge.Bad service and good collecting premiums from clients.I will never recommend anybody to join Budget Insurance as they bad service and *********** customer services,my claim no was ***