BM
Benjamin M
1 reviews | Active since Dec 2021
28 Nov 2024, 12:35
Bad service from budget insurance
Good afternoon I am really not happy at all about the service i get from budget insurance. They don't take their clients seriously and they just even don't care. I'm informing current and potential clients that I'm a victim of what I complain about, because I logged a claim with them and submitted all requested and required docs, it's now the 2nd month my vehicle not been attended,as I'm speaking I'm taking them to the attorneys.
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Replies (5)0
Replies (5)
Budget Insurance's replyOfficial
28 Nov 2024, 12:49Good day Benjamin
We acknowledge receipt of complaint and apologize for any inconvenience caused, we will arrange that the relevant department be in contact with you to discuss your concerns,
Thank you,
Kind Regards
The Budget Team
We acknowledge receipt of complaint and apologize for any inconvenience caused, we will arrange that the relevant department be in contact with you to discuss your concerns,
Thank you,
Kind Regards
The Budget Team
Budget Insurance's reply28 Nov 2024, 12:49
Official
Good day Benjamin
We acknowledge receipt of complaint and apologize for any inconvenience caused, we will arrange that the relevant department be in contact with you to discuss your concerns,
Thank you,
Kind Regards
The Budget Team
We acknowledge receipt of complaint and apologize for any inconvenience caused, we will arrange that the relevant department be in contact with you to discuss your concerns,
Thank you,
Kind Regards
The Budget Team
BM
Benjamin M's updateReviewer Update
28 Nov 2024, 12:58I've been calling several times and sending emails, I've been receiving the same story, you can ask Smangele Hlela who is the processor of my claim, mavis from complaint department, and Hayley opel who drained me worse by saying I must wait for 15days already it's a 2nd month with no progress on my claim. You don't take take clients seriously. Managers, assessors, processors etc from budget are all the same.
BM
Benjamin M's update28 Nov 2024, 12:58
Reviewer Update
I've been calling several times and sending emails, I've been receiving the same story, you can ask Smangele Hlela who is the processor of my claim, mavis from complaint department, and Hayley opel who drained me worse by saying I must wait for 15days already it's a 2nd month with no progress on my claim. You don't take take clients seriously. Managers, assessors, processors etc from budget are all the same.
BM
Benjamin M's updateReviewer Update
28 Nov 2024, 13:00I've been calling several times and sending emails, I've been receiving the same story, you can ask Smangele Hlela who is the processor of my claim, mavis from complaint department, and Hayley opel who drained me worse by saying I must wait for 15days already it's a 2nd month with no progress on my claim. You don't take take clients seriously. Managers, assessors, processors etc from budget are all the same.
BM
Benjamin M's update28 Nov 2024, 13:00
Reviewer Update
I've been calling several times and sending emails, I've been receiving the same story, you can ask Smangele Hlela who is the processor of my claim, mavis from complaint department, and Hayley opel who drained me worse by saying I must wait for 15days already it's a 2nd month with no progress on my claim. You don't take take clients seriously. Managers, assessors, processors etc from budget are all the same.
Budget Insurance's replyOfficial
28 Nov 2024, 13:45Hi Benjamin
Please note that the matter is currently with our claims department and they will be in contact with you.
Kind regards,
The Budget Team
Please note that the matter is currently with our claims department and they will be in contact with you.
Kind regards,
The Budget Team
Budget Insurance's reply28 Nov 2024, 13:45
Official
Hi Benjamin
Please note that the matter is currently with our claims department and they will be in contact with you.
Kind regards,
The Budget Team
Please note that the matter is currently with our claims department and they will be in contact with you.
Kind regards,
The Budget Team
BM
Benjamin M's updateReviewer Update
28 Nov 2024, 14:04I've been hearing all that, that is why I'm saying this is the 2nd month with no progress, even the dealer is angry, it doesn't only affect me. The dealer wants to charge me storage because of all this issue without having any way forward. This is really a bad client service ever.
BM
Benjamin M's update28 Nov 2024, 14:04
Reviewer Update
I've been hearing all that, that is why I'm saying this is the 2nd month with no progress, even the dealer is angry, it doesn't only affect me. The dealer wants to charge me storage because of all this issue without having any way forward. This is really a bad client service ever.