Bad Service from Budget Insurance

I had a car accident in July 2014 and was insured with Budget Insurance, where the responsible person could not pay the access amount. Budget Insurance told me not to worry, I must pay the access and they will claim it from the responsible person. I have made payment of +- R5450 and I haven't received a cent back. Budget Insurance tells me to give them a phone call every month to follow up. I haven't received any info via e-mail, sms or phone whatsoever. I made a phone call today(10/06/2015) and they tell me the lady(female) passed away, but they haven't received any proof. As far as I remember the person that drove into me was a man(male). I will never insure with Budget Insurance again, this is bad service and I am not happy as this happened almost a year ago from today.