1 reviews | Active since Oct 2019
Bad Service From Budget
dear Budget insurance, im writing on behalf of our manager
it’s funny and all great how when one takes cover with you, all is a smooth journey.
our mangers claim was handed to one of your LOSS ADJUSTERS to check on the claim and all reasons to reject the claim.
There was a time where we wanted to go on social media. Their investigator called to say (explaining their RECON AND REASONS of delaying the claim. and initially REQUESTED THAT we CALL HIM FIRST BEFORE GOING TO SOCIAL MEDIA IF WE HAVE REQUESTs REGARDING THE CLAIM.
at first they suspected that He was Driving under the influence so they would have rejected the claim. the failed to proved that
they suspected a lots of things and kept KG waiting just so they can find a way to reject his claim.
the car was then moved to AUCTION NATION for storage purposes so they say.
1 month and 2weeks the car has been in the dust and unsafe place just to be rejected and parts ******.
on the 07 October 2019 the same Investigator called to tell him that he should have controlled his speed in that case he would have avoided the accident. In our minds, how can I not speed if the is a car following me behind in the early hours. budget dispute lady as him to produce a proof that he was unsafe when the incident happened.
wouldn't you think of being hijacked or ****ed specially with a high performance car. according to budget kg was to take a video from the time he noticed that he was in danger.
they then towed the car back to his house
The car is in a very bad condition than it was before. we have pictures which we sent and they did not respond to.
the car lights are ****** , speakers moved from inside . sensors are missing. vehicle is dirty and dusty like it was under the ground.
He then lodged a complaint that how did they proof and why did they rejected his claim.
they told him, he was supposed to control his speed, in that case he wouldn't have had an accident. Just asking ( I suppose to take out my phone and take the video to have proof that I was being followed)
But according to budget he was supposed to be aware of my speed and not do anything.
WHAT IF he was going to be ****ed ? or the car gets ****** and left in the middle of the road ?
we will never accept to be treated unfairly. Our Lives are not taken seriously in the name of making money.
if their investigators gets paid more for rejecting claims. It needs to stop as people's life come first than the money they getting.
(we will not accept the car as it's more damaged than is was before.)
we will never recommend anyone to take budget as its not a good brand or insurance to deal with.
when they advise there they make it seem like you will be covered knowing they will find ways to break your heart , sprit and all that you worked hard for.
#ENtityDeep #TeamDistant #LadyZamar #Kayladeep #Makhadzi #MacG #EminentBoys #BrightBreeze
We acknowledge receipt of your complaint.
We've checked our records and note that the matter was previously referred to our Internal Disputes Resolution team for an opinion.
The claim was reviewed and after careful consideration of all the facts, a decision was made to maintain the decision that has been taken on the claim. The outcome of the dispute was communicated to the customer in writing.
The customer has exhausted all internal avenues, we will therefore not be reviewing the claim again.
Kind Regards,
The Budget Team.
We acknowledge receipt of your complaint.
We've checked our records and note that the matter was previously referred to our Internal Disputes Resolution team for an opinion.
The claim was reviewed and after careful consideration of all the facts, a decision was made to maintain the decision that has been taken on the claim. The outcome of the dispute was communicated to the customer in writing.
The customer has exhausted all internal avenues, we will therefore not be reviewing the claim again.
Kind Regards,
The Budget Team.