BAD SERVICE FROM BUDGET!

POLICY NR ***-Dear Helopeter,I cancelled this policy on the 30th of September,and also put in a stop order so no more money would be deducted from Budget's side.Then on 28th Nov Budget deducted R177 from my account.When I phoned and asked what its for,they told me its an add on to the policy.When i asked why it was not cancelled because the policy nr is the same as the one the one we origanally took out and if I cancell it the whole thing should be cancelled,the person I spoke to could not give me an answer,and said someone from finance will help me.I also send a mail to Nokuthula,who said they would look into it,but then a day or so later send me a mail to say the matter has been resolved.I dont think it has been resolved until they give me a refund on the amount they took from my bank account.Since I cancelled the policy,they have no right to take any money from my bank!