1 reviews | Active since Dec 2015
Bad Service from a call centre agent
<p>Decided to look for an insurance company to cover my car, i made use of Hippo.co.za. Service was good and everything professionally expalined. </p> <p>Problem was when the lady transferred me to BUDGET INSURANCE! I HAD ONE ARROGANT CALL CENTRE AGENT to assist me, the tone alone was just bad! I kept on asking him not to make me feel like i'm being interrogated because i am the one bringing Budget Insurance business. I asked him 3 times to politely talk to me and he failed, i ended up dropping the call and he called me back telling me it's rude to drop a call when someone else is busy talking. I ended up putting my phone on speaker so that everyone in the office could hear how unprofessional that agent was. I will still do business with Budget insurance but they need to make sure they employ worthy people. </p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your complaint in detail.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your complaint in detail.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with one of our Customer Relation Specialists, the service as you explain it will not be tolerated. We will conduct investigation into your concerns and address the matter on an internal basis.
We sincerely apologise for the frustration caused, and we thank you for allowing us an opportunity to assist you with a quote, we will contact you back as per your request.
Please do not hesitate to contact our Customer Relation Specialist ( who will direct message her details) should you require further assistance.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with one of our Customer Relation Specialists, the service as you explain it will not be tolerated. We will conduct investigation into your concerns and address the matter on an internal basis.
We sincerely apologise for the frustration caused, and we thank you for allowing us an opportunity to assist you with a quote, we will contact you back as per your request.
Please do not hesitate to contact our Customer Relation Specialist ( who will direct message her details) should you require further assistance.
Kind Regards,
The Budget Insurance Team.
Thank you very much for the call Budget Insurance, i am impressed by your prompt response.
Thank you very much for the call Budget Insurance, i am impressed by your prompt response.
