Bad service

Bad service My car was damaged by hail and got chipped on the right side, I called to put a claim in and was referred to global hail solutions, and they told me to take the car to Huson Speedshop for repair, they didn't ask for pictures or anything, in the process of the car being fixed a consultant from Huson Speedshop called to say budget rejected the chipp claim, i called to find out why and I'm told it doesn't look like hail damage, I then called my insurance to explain my situation and they promised to call me back within 2-4 hours on Monday 25 June 2021 around 10h00 up until today the 17th of June I'm still waiting for their call. I'm been without a car for almost 3 weeks now. I want to find out how does a hail chipped damage looks like, if the hail managed to brake the rubber on the windows why does the assessor say the few chipped places doesn't look like hail damage? If I have to claim for that separately what should my reason be since I'm 100% sure it was from the hail? And I'm worried I have to pay twice for access for a single incident. I'm very disappointed with my insurance company which I've with for more than 10 years now.