1 reviews | Active since Mar 2023
BAD SERVICE
I am extremely unhappy with the service I have been getting from Budget. I have sent the required tracker certificate from netstar and it was apparently not updated from their side - I then got an email that my cover is limited. I had to resend it and only then i was advised that it has been received and my premiums is inclusive of tracker. I was further advised in 3 different occasions that my premium of +-R650 is inclusive of the tracker. Yesterday I got a debit from Netstar of R650. I called Budget this morning at around 9am and the consultant I spoke to seemed very confused and not making any sense -to save time - I asked to speak to a Team Leader - I held for more than 15min listening to music. Rose - the consutant that I spoke to came back to me aand told me that she spoke to netstar - WHILE I AM HOLDING AFTER I TOLD HER THAT I DONT HAVE ENOGH AIRTIME TO BE HOLDING WHILE SHE CALLS NETSTAR. Can someone senior please call me to resolve this issue. Pol number - ***, My no -***
We are sorry about the service you have received.
We acknowledge receipt of your complaint and have escalated it to a manager to call you.
Kind regards,
The Budget team
We are sorry about the service you have received.
We acknowledge receipt of your complaint and have escalated it to a manager to call you.
Kind regards,
The Budget team