Bad service

I have had the most bad experience with this insurance I even want out no longer want my name under such *********** non caring people I have an insurance with budget COMPREHENSIVE COVER !!!on both my vehicles and had an accident Monday 28 November 2022 9h20 am N1 Sandton.

Called the insurance immediately to tell them the driver who was behind me has hit my car at the back while my car was stationery he bumped into me as he was on his phone the only thing the consultant was interested in was the accused details n if I'm able to drive my car no emotional support given not even 1 person from budget came to the scene I was all alone with my dad who was driving at the time of the incident

Now they expect me to pay 7900 acess ,7500 access because my dad was driving ,4500 because my insurance is less than 6 months ,I asked isn't it I gave the other drivers details thy must claim from him I was told nooooo I must pay the access and THEY WILL TRY TO GET HIM....TRY ....IF THEY WILL MANAGE TO THEN THEY WILL RECOVER THE ACCESS FROM HIM

I'm soooo dissapointed as I don't have that 19500 or more amount they expect from me I'm dissapointed that I left my previous insurance to go through such trauma.now I'm driving around wit a car with a damaged boot that has comprehensive cover that I pay monthly ,the boot won't close meaning my car is no longer safe even when I have an active tracker installed ....I'm really angry n hurt I want out and they said to me I can take that other driver to small clas court to retrieve the damage costs myself