BAD SERVICE - CLAIM

A claim was submitted. Information was requested and an email was sent with details. Tried contacting the consultant many times during the day with no success. Left numerous messages as well. Apparently the agent I spoke to always said that information will be loaded onto the system so the consultant can be informed. After numerous calls and emails I finally receive a call from the consultant. Attitude amongst rudeness was all I got stating that my issues are not their problems. Requested that I receive a call from management and still no response. Concern here is, are they competent enough to handle our queries because no matter how much you explain your situation they have the same response, indicating that they don't understand what you just said. My next step is approaching the Ombudsman and taking this matter further....The public needs to know what goes on especially after we are forced to move our insurance from another service provider and get this sort of service.....