BAD SERVICE_Cannot contact simple customer care:claims

I look forward to the day I will have a smooth process with Budget. It has been an unpleasant experience since I have had incidents with my car while travelling. I have tried to contact their business claim consultants via their call center and it just cuts me off, even when I don't choose the claims option (3) and use another like updating my details - that consultant will try to transfer my call to a claims consultant and it cuts off. If your lines are that busy, would it not be worth the effort to have a "call me back" option. Nevertheless, I submitted a VAP claim and I am not happy with the instructions you issued to the service provider. I would appreciate an urgent call from you to resolve this claim.